Reviews

Tim was awesome to work with. All of the work completed was top notch and excellent.
Highly recommend Tim for any repairs you may need in the future

Had a plumbing leak in a crawlspace with suspected blockage and checked our local town page for recommendations and a Veteran owned business was highly recommended named Tim's Drainmaster Sewer and plumbing. As a fellow Vet, I called them and Tim and his son Tim Jr. were able to schedule us ASAP and diagnosed the problem as a total blockage and scheduled the work the next morning, after rearranging their week's schedule. They had to dig up the sewer in the front yard, install a clean out and rodded the lines out a full 100'. We couldn't be more impressed with the professionalism, prompt service and quality of work and I always prefer to work with other Vets. We highly recommend Tim and his son and the services of his business Drainmaster Sewer and Plumbing.
5 STARS!

Tim and TJ fit me into an incredibly busy schedule in between jobs when I really needed it! They saved my butt. Good, honest plumbers who know their business and are solid people! Will be calling them for more work soon!

Tim and crew were great to deal with. They diagnosed my issue quickly and the price was reasonable. Honest and very knowledgeable, Will be working with them more in the future!

Straight-forward, professional service is what DS&P delivers.
My regular plumber moved away. Trying to find a "new guy" is always stressful. I called and talked with Tim (Owner) about my non-urgent issue that needed attention. He patiently answered my questions. We discussed estimated cost to repair and his availability.
He arrived on-time and got right to it. The repair was a little trickier than expected, but being a seasoned pro, he dealt with it. He stuck to his original estimate. He's good at what he does. I will definitely use him again when the need arises

Definitely recommend, quick, reasonable and professional.

Very prompt and professional. Very helpful. Will definitely call again.

Tim and Tim were able to come the day after I called them to clear my main line (it wasn't an emergency), and they were quick, quiet and reasonable priced. Two thumba up.

"One call away" Our water heater broke and Tim was able to squeeze me in the next day during his busy day. Highly recommended, very professional and reliable.

I am not one to write many review, but I had to let others know how amazing Drainmaster Sewer and Plumbing are. I have been having problems in my basement with pipes/plumbing. At first, I called the big name companies and they were charging me insane amounts and never fixing the problem. I do not know many tradesmen and my friend referred me to Drainmaster. I called them and Tim (owner) promptly picked up. No answering service! Tim talked me through how we were going to fix the plumbing issue and we set up a time and date. Tim arrived early on the day of work with his son (also Tim). I also love to see a family bond and there's something special about a father and son working together. They fixed my issue very quickly and charged me a great price. I can not say enough good things about their company. If you're looking for a plumber, trust me call Tim. Thank you for the awesome work.

So, let me paint a picture. 10:00 PM two days before Thanksgiving, and I'm hosting 40 people. I called down to my basement only to find that flooded from a burst hot water heater! I called everyone I know looking for a plumber and started leaving messages. Much to my surprise, at 10:15 at night Tim from Drainmaster answered! they came out the next day and had my new hot water heater installed by 7 PM... They could've charged me anything as it was an emergency, but their prices were so reasonable. Tim and his son Tim were so friendly, thorough and left not a speck on the floor where they worked. if I could give them 10 stars I definitely would! it warms my heart to find there are good honest businesses left in the world.

I was terrified when the sewer backed up into the shower last week, during this COVID-19 pandemic and shelter-in-place. I was referred to Tim at Drainmaster and boy am I grateful! He was out the next day and through the process of cleaning out my pipe, discovered I had a terrible blockage up by the front of my house. His crew was here today (5 days after the first appt) and in less than 4 hours have replaced the bad section of pipe and put my front yard back together. Professional, great clean-up, courteous, reasonable, friendly, attentive, and I could go on and on. They give plumbers a GOOD NAME!!! Call him - you won't regret it.

We had a great experience! Tim and his son were timely, respectful and informative. We had an issue with our tub sprout and recommended replacing it for the water flow issue. Also we had a toilet installed. He is at a reasonable price and gives advice for any plumbing to do on your own to keep up with any maintenance. Great team!

Tim and Tim were awesome - super professional, knowledgeable and worked great together as a 2-man team to tackle our sewer backup issue at home. Highly recommended - punctual, great at what they do, and excellent communication.

This team of plumbers are the best around. They took care of our complex basement drain issue with no drama. Our new go-too plumbers for complex issues. Bonus - They have a drain camera!
Will definitely use again if need be.

We have had two excellent experiences with Drainmaster Sewer & Plumbing. Tim and Tim are very responsive and trustworthy. We were quoted a very fair price for fixing several toilets in our home and the work was done quickly and well. They troubleshooted an unexpected problem that came up and resolved it easily. They also helped with a water heater issue. Were able to fit us into their schedule and were thorough in helping us. I highly recommend this business.

Drain master was recommended by my plumber for sewer repair. Tim called me, set a time to check out my problem. He was on time very courteous and explained everything. Tim and TJ quickly unclogged my sewer, and charged a very fair price for his work. I will recommend him to everyone that needs a plumber.

Tim, Sr. and Tim, Jr. just left my home after performing a sewer cleaning. They were on time, very thorough as they rodded both the outside and inside sewer pipes, and took much appreciated precautions to keep my home clean. They were also patient with my questions and concerns. I will definitely be using their services again in the future. Thank you both so much!

We had a clogged utility sink. Drainmasters were able to come out the following morning and fix it. Friendly and professional. Would highly recommend!

Tim (owner) was able to provide an estimate over the phone and came out the next morning for non-emergency service. He showed up on time and was very professional.

The service was easier than anticipated, so he charged less than the original quote.

I had a different plumbing service at my house beforehand who gave a quote which was astronomically high and I was confident they were price gouging me (I was correct).

Tim's quote over the phone was significantly lower than the other service and aligned with my expectations. And then he charged me less because the scope of work was less than expected.

I trust that Tim was honest and interested in developing a long-term relationship. I plan to use Drainmaster for all future projects and would recommend them to family and friends.

Tim and Tim are professional, courteous, and they do outstanding, high quality work. Very highly recommended.

My pipe broke in two places requiring my front yard to be dug up. Tim and TJ were conscious about my plantings only removing what they absolutely had to. They saved/moved my hostas so they could be replanted. Super nice to work with. They kept me informed throughout and completed the job in well under original estimated time. Plumbing work is never fun to deal with but I can't say enough about them. Highly recommend!!

Tim and his guys were fantastic , I had a collapsed sewer and was freaking out at first I called around and got a few quotes and all these company's that came out were super pushy and salesman like , I called Tim with Drainmaster he was out the next day looked over the problem and even noticed things that weren't up to code that needed to be fixed , we choose Tim he came out the next day and did the work , works was done very professionally , clean and cleaned up all the work area too.they will be fixing our water heater and disposal next week I'm so happy I found such a reliable and trustworthy guy he has my business for life thank you Tim

We moved into our home about a month ago and unfortunately started experiencing plumbing issues. We talked to a few people we know in the trades and based on their expertise we were expecting a big, expensive issue. Tim from Drainmaster came out and diagnosed the problem immediately, and turns out it was something much less serious than we anticipated. He fixed the problem on the spot. These guys are honest, knowledgeable, polite and I would highly recommend them. Five Stars.

Our floor drain in our basement started backing up and so we couldn't use our kitchen sink, dishwasher or washing machine. And of Our floor drain in our basement started backing up and so we couldn't use our kitchen sink, dishwasher or washing machine. And of course it had to happen right in the middle of the Covid-19 outbreak when most businesses are shutting down. So we were worried that no one would be willing to come out and fix it and we'd be stuck in isolation this way. But we remembered Tim had done some work for us before and we were very pleased with his work so we called him and he happily agreed to come out and rod out our line. And again it was a very pleasant experience. He is so friendly and works so efficiently. And his prices are very competitive. He even offered some great advice on how to address another unrelated issue we were having on our own. He didn't try to sell his service to fix it even though it's one of the services he offers. To say we are grateful for Tim would be a serious understatement. We absolutely recommend him 110%!course it had to happen right in the middle of the Covid-19 outbreak when most businesses are shutting down. So we were worried that no one would be willing to come out and fix it and we'd be stuck in isolation this way. But we remembered Tim had done some work for us before and we were very pleased with his work so we called him and he happily agreed to come out and rod out our line. And again it was a very pleasant experience. He is so friendly and works so efficiently. And his prices are very competitive. He even offered some great advice on how to address another unrelated issue we were having on our own. He didn't try to sell his service to fix it even though it's one of the services he offers. To say we are grateful for Tim would be a serious understatement. We absolutely recommend him 110%!

We had a leak in pipe behind our backsplash. First company came in and determined where the leak was but instead of cutting hole in backsplash to fix it we told to "remodel our kitchen and upstairs bathroom" so walls could be opened up. I explained that was NOT a solution and that I needed the pipe fixed asap as we were without a shower at that point. We were then told to "go to the gym" and shower there and guy walked out.
Called Drainmasters for a second opinion . Tim and his son were out the next day and cut the hole in kitchen backsplash & replaced the old galvanized pipe all the way up to the second floor shower. They did all this in less that 2 hrs time and at a very fair price. They also came back a few days later and fixed a very small leak in a water valve for the dishwasher . The previous company noted that it was leaking but didnt bother to fix it. Great service all the way around from Drainmasters!

Tim came out to do annual maintainable on a back flow valve. Great service and price.

I highly recommend Tim and Drainmaster . Communication second to none. Prompt service. Fair pricing. Total quality and professionalism. Give these guys a try , you will not be disappointed... Actually deserves a 6-10 star rating.... Thanks guys....

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Hot water line was leaking in my slab. Tim came out and explained everything. Tim and his crew made this the easiest decision I've ever made. Honest and fair, quality of work done was excellent. If you are looking for someone you can trust in the business call them first. Almost sad to say the job was finished so fast because we really enjoyed having Sr. And Jr. around. Excellent people and a true professional in the plumbing industry.

It's hard to find honest, reliable, competent companies these days. If I could give Drain Master Roselle 10 stars I would. I can't say enough about how pleased I was with the work that Tim and the Drain Master team did. I had some major humidity in my house and they knew exactly what needed to be done. I would recommend them without hesitation - you won't be disappointed.

Overall, working with Tim from the beginning to the end was just outstanding. Tim was always prompt in responding to texts or emails, which was one of the reasons why we hired him. He also was straight forward in estimating the job, whereas others we had contacted via HomeAdvisor were not. When they finished the job, the invoice matched exactly what the quote said.

Tim and Tim did a fantastic job in replacing our hot water heater.

A text from Tim before the job summed it up well. Well said and we could not agree more.

"Jeff thanks for giving us the opportunity to show you how happy you can be with a plumbing company".

Great service, honest and quick!

Project: Install or Replace a Water Heater
Very quick to respond. Provided the service as described over the phone (no price/scope increase later in the process). Tim (and son) were professional throughout the entire process. Explained everything they were doing. Would hire again.

Project: Install or Replace a Water Heater
They were respectful, kind, neat and reasonable

Project: Repair or Replace a Sump Pump
Very professional & knowledgeable Dependable & on time service

Project: Install or Replace a Water Heater
Both Tims were very professional, prompt and thorough. They gave me a detailed estimate beforehand, and the price was quite fair. The water heater they replaced was in a small, confined area that provided challenges, but they completed the job admirably. I would use them again, and I would gladly recommend them to others.

Project: Install or Replace a Water Heater
Tim did great job installing a new water heater at a fair price. Would definitely use them again.

Project: Clear a Clogged or Slow Drain
Got Tim through Home Advisor he was total professional and fair in price would recommend him to anyone company name is drain master

Project: Camera Locate Breakage for a Plumbing System
Tim is wonderful, so smart and skilled. He knew what was wrong immediately. He was prompt is was an emergency! My issue was fixed that day. Also, his prices are very reasonable. I used them more than once and will continue to use them forever!

Project: Install or Replace a Water Heater
Tim and Tim responded urgently to my request on home advisor about my water heater leaking. They came in immediately first thing in the morning and did a very professional job in replacing the water heater. Also, they ensured that the house was clean after the work was done. Any questions were patiently answered. Also, asked them to look at another plumbing issue in the house and they looked at it as well and explained what the issue could be. Overall, it was a very pleasant experience and I would recommend hiring them for any plumbing issues.

Project: Clear a Clogged or Slow Drain
Very professional, quality work

Project: Install or Replace a Bathtub
Tim and his son are great people. Fast work and good pricing. Installed vanity, toilet and made sure everything was working in top order. Cleared tub drain included. Would recommend Drainmasters performed excavation and installation of clean out for my main sewer line for a new competitive price. Done in one day!!!!! They are great people and perform services at good prices. I would recommend them any time. Tim is the best

Project: Clear a Clogged or Slow Drain
I was not charged after Tim Fox of drainmaster, examined a slow drain and leak in the basement from above...

Project: Clean Out a Sewer
Drainmaster was professional, fair, and family operated.

Project: Clean Out a Sewer
Friendly people who is very helpful. Highly recommend!

Project: Install, Repair or Replace Plumbing or Fixtures

Project: Clear a Clogged or Slow Drain
Great and fast service. Contacted us and came as they said they would. Cleaned afterwards. I would hire them again.

Tim and his son from Drainmaster Plumbing in South Elgin were experienced, neat, timely and professional. Tim answered all of my questions understandably. A nice family company to work with! Thanks!

Tim and Tim jr were great! Found the problem and fixed it quickly. Very knowledgeable and gave great suggestions of future maintenance. Fair pricing. Would definitely recommended!

I had a leak in a two inch pipe coming down from 2nd floor shower that was dumping water under sink as well as in basement. The first company i had out told me "I needed to remodel my kitchen and bathroom" so that they could have access to the walls. I

Highly recommend. Tim and his son very professional and always take care of the problem.. Spot on communication.. YOU WILL NOT BE DISSAPPOINTED !!!!!!!

We had these guys come by and help replace a pedestal sink since our kids cracked the old one. I'm not an expert in this but other plumbers I called made this project sound much more complicated than it really was. The old sink was discontinued by Kohle

We had our sewage line rodded by Tim and his son. They came out right away to do the job which was great since we didn't want sewage backing up. They wore masks the whole time. They were kind, honest, and helpful. We will definitely use them again and kee

Fantastic service!! Guys are friendly and honest.

Tim & Tim Jr with Drainmasters did an amazing job! They showed up as planned, stuck to their quote and got the job done in a timely fashion even though our plumbing nightmare turned into a much bigger project than expected! When they jackhammered up the

Tim and Tim did a great job fixing my shower, toilet, and faucet. They were on time and very professional. They really care about the customers needs and charge a fair price for their services. I recommend them whole heartedly!

Tim is and honest and knowledgeable man when it comes to plumbing. I didn't hesitate to accept the quote immediately. Hot water line was leaking in the slab and these guys killed it. Wonderful crew who left the job as family and not just a contractor. Job

Wow! That's the first word I come up with regarding Drainmaster Sewer and Plumbing. First, I called Drainmaster and got no answer (Tim was in the middle of a job), I didn't even leave a message, figuring I'd call back in an hour or so, and Tim called ME

Great fast reliable service. Tim came out next day. Very friendly and professional. Very detailed while doing his job also noticing other issues that I need to address with my home. With Christmas around the corner and my family and I not expecting these

Our sewer started backing up into our basement on a Sunday morning. We called Tim and he came out next day and got it all cleared up for us. He was very kind and professional. We were very happy with his services and would not hesitate to call on him agai

Once again Tim and team came through with outstanding, quick, reliable service. They never disappoint. Thank you

Very friendly and very reasonable. Had to dig up quite a lot of the lawn and parkway. Found the problem immediately and was done in a day!.I would use them again.

These guys are great! They have helped us with a few projects now from big to small. They came last minute and did a quick job. Professionals and reliable! I would call them back and would highly rec

They have rotted my sewer lines annually for three years for maintenance. They are amazing. They replaced a part in one of our bathrooms and did a great job. I find them affordable and a wonderful father son team

They were so polite & caring Very professional Thanks Guys

Tim and his son were on time and very professional . They repaired a toilet that was poorly installed by another plumber and were quick and efficient to problem solve and fix the issue. Great job!

Tim was quick to respond and did a great job.

Very Satisfied with the work done. Highly recommended

Tim was extremely knowledgeable in sewer lines. He put the camera into our line and located the problem. His estimate was much lower than others. But what sold us on him was the knowledge of the situation without trying to oversell us on an entire sewer dig out and replace. His quality of work as well as communication were outstanding! He responded to our calls immediately as to where others took a day or 2 and some never returned the call! We highly recommend Tim for his professionalism, honesty and plumbing knowledge.

Extremely professional, knowledgeable and courteous. The team took every precaution to complete this job and worked very well with the Village inspectors. Great customer experience.