Reviews

See What Our Clients Have To Say

★★★★★

David S.

I highly recommend Tim and Drainmaster . Communication second to none. Prompt service. Fair pricing. Total quality and professionalism. Give these guys a try , you will not be disappointed... Actually deserves a 6-10 star rating.... Thanks guys....

★★★★★

Joe P.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Hot water line was leaking in my slab. Tim came out and explained everything. Tim and his crew made this the easiest decision I've ever made. Honest and fair, quality of work done was excellent. If you are looking for someone you can trust in the business call them first. Almost sad to say the job was finished so fast because we really enjoyed having Sr. And Jr. around. Excellent people and a true professional in the plumbing industry.

★★★★★

Nancy K.

It's hard to find honest, reliable, competent companies these days. If I could give Drain Master Roselle 10 stars I would. I can't say enough about how pleased I was with the work that Tim and the Drain Master team did. I had some major humidity in my house and they knew exactly what needed to be done. I would recommend them without hesitation - you won't be disappointed.

★★★★★

Jeff S.

Overall, working with Tim from the beginning to the end was just outstanding. Tim was always prompt in responding to texts or emails, which was one of the reasons why we hired him. He also was straight forward in estimating the job, whereas others we had contacted via HomeAdvisor were not. When they finished the job, the invoice matched exactly what the quote said.

Tim and Tim did a fantastic job in replacing our hot water heater.

A text from Tim before the job summed it up well. Well said and we could not agree more.

"Jeff thanks for giving us the opportunity to show you how happy you can be with a plumbing company".

★★★★★

Laura S.

Great service, honest and quick!

★★★★★

Review by Charlie S. in Naperville, IL

Project: Install or Replace a Water Heater
Very quick to respond. Provided the service as described over the phone (no price/scope increase later in the process). Tim (and son) were professional throughout the entire process. Explained everything they were doing. Would hire again.

★★★★★

Review by Maria L. in West Dundee, IL

Project: Install or Replace a Water Heater
They were respectful, kind, neat and reasonable

★★★★★

Review by Wesley J. in South Elgin, IL

Project: Repair or Replace a Sump Pump
Very professional & knowledgeable Dependable & on time service

★★★★★

Review by 1178 chillem dr J. in Batavia, IL

Project: Install or Replace a Water Heater
Both Tims were very professional, prompt and thorough. They gave me a detailed estimate beforehand, and the price was quite fair. The water heater they replaced was in a small, confined area that provided challenges, but they completed the job admirably. I would use them again, and I would gladly recommend them to others.

★★★★★

Review by Randall H. in Carpentersville, IL

Project: Install or Replace a Water Heater
Tim did great job installing a new water heater at a fair price. Would definitely use them again.

★★★★★

Review by Donald G. in Des Plaines, IL

Project: Clear a Clogged or Slow Drain
Got Tim through Home Advisor he was total professional and fair in price would recommend him to anyone company name is drain master

★★★★★

Review by Janell A. in Oakbrook, IL

Project: Camera Locate Breakage for a Plumbing System
Tim is wonderful, so smart and skilled. He knew what was wrong immediately. He was prompt is was an emergency! My issue was fixed that day. Also, his prices are very reasonable. I used them more than once and will continue to use them forever!

★★★★★

Review by Jignesh N. in Aurora, IL

Project: Install or Replace a Water Heater
Tim and Tim responded urgently to my request on home advisor about my water heater leaking. They came in immediately first thing in the morning and did a very professional job in replacing the water heater. Also, they ensured that the house was clean after the work was done. Any questions were patiently answered. Also, asked them to look at another plumbing issue in the house and they looked at it as well and explained what the issue could be. Overall, it was a very pleasant experience and I would recommend hiring them for any plumbing issues.

★★★★★

Review by Phil K. in Arlington Heights, IL

Project: Clear a Clogged or Slow Drain
Very professional, quality work

★★★★★

Review by Andy K. in Roselle, IL

Project: Install or Replace a Bathtub
Tim and his son are great people. Fast work and good pricing. Installed vanity, toilet and made sure everything was working in top order. Cleared tub drain included. Would recommend Drainmasters performed excavation and installation of clean out for my main sewer line for a new competitive price. Done in one day!!!!! They are great people and perform services at good prices. I would recommend them any time. Tim is the best

★★★★★

Review by Michael S. in Saint Charles, IL

Project: Clear a Clogged or Slow Drain
I was not charged after Tim Fox of drainmaster, examined a slow drain and leak in the basement from above...

★★★★★

Review by David F. in South Elgin, IL

Project: Clean Out a Sewer
Drainmaster was professional, fair, and family operated.

★★★★★

Review by Apryl W. in Hoffman Estates, IL

Project: Clean Out a Sewer
Friendly people who is very helpful. Highly recommend!

★★★★★

Review by Joey R.

Project: Install, Repair or Replace Plumbing or Fixtures

★★★★★

Review by Djula S. in Streamwood, IL

Project: Clear a Clogged or Slow Drain
Great and fast service. Contacted us and came as they said they would. Cleaned afterwards. I would hire them again.

★★★★★

Review By Alice M.

Tim and his son from Drainmaster Plumbing in South Elgin were experienced, neat, timely and professional. Tim answered all of my questions understandably. A nice family company to work with! Thanks!

★★★★★

Review By Erica L.

Tim and Tim jr were great! Found the problem and fixed it quickly. Very knowledgeable and gave great suggestions of future maintenance. Fair pricing. Would definitely recommended!

★★★★★

Review by Bill M.

I had a leak in a two inch pipe coming down from 2nd floor shower that was dumping water under sink as well as in basement. The first company i had out told me "I needed to remodel my kitchen and bathroom" so that they could have access to the walls. I

★★★★★

Review By David S.

Highly recommend. Tim and his son very professional and always take care of the problem.. Spot on communication.. YOU WILL NOT BE DISSAPPOINTED !!!!!!!

★★★★★

Review by Dhrumil S.

We had these guys come by and help replace a pedestal sink since our kids cracked the old one. I'm not an expert in this but other plumbers I called made this project sound much more complicated than it really was. The old sink was discontinued by Kohle

★★★★★

Review By Kelly M.

We had our sewage line rodded by Tim and his son. They came out right away to do the job which was great since we didn't want sewage backing up. They wore masks the whole time. They were kind, honest, and helpful. We will definitely use them again and kee

★★★★★

Review By Raj C.

Fantastic service!! Guys are friendly and honest.

★★★★★

Review by Kris R.

Tim & Tim Jr with Drainmasters did an amazing job! They showed up as planned, stuck to their quote and got the job done in a timely fashion even though our plumbing nightmare turned into a much bigger project than expected! When they jackhammered up the

★★★★★

Review By Jamey M.

Tim and Tim did a great job fixing my shower, toilet, and faucet. They were on time and very professional. They really care about the customers needs and charge a fair price for their services. I recommend them whole heartedly!

★★★★★

Review By Joe P.

Tim is and honest and knowledgeable man when it comes to plumbing. I didn't hesitate to accept the quote immediately. Hot water line was leaking in the slab and these guys killed it. Wonderful crew who left the job as family and not just a contractor. Job

★★★★★

Review By Debbie S.

Wow! That's the first word I come up with regarding Drainmaster Sewer and Plumbing. First, I called Drainmaster and got no answer (Tim was in the middle of a job), I didn't even leave a message, figuring I'd call back in an hour or so, and Tim called ME

★★★★★

Review By Luis O.

Great fast reliable service. Tim came out next day. Very friendly and professional. Very detailed while doing his job also noticing other issues that I need to address with my home. With Christmas around the corner and my family and I not expecting these

★★★★★

Review By Natalie B.

Our sewer started backing up into our basement on a Sunday morning. We called Tim and he came out next day and got it all cleared up for us. He was very kind and professional. We were very happy with his services and would not hesitate to call on him agai

★★★★★

Review by Nancy K.

Once again Tim and team came through with outstanding, quick, reliable service. They never disappoint. Thank you

★★★★★

Review by Laurie H.

Very friendly and very reasonable. Had to dig up quite a lot of the lawn and parkway. Found the problem immediately and was done in a day!.I would use them again.

★★★★★

Review By Melissa C.

These guys are great! They have helped us with a few projects now from big to small. They came last minute and did a quick job. Professionals and reliable! I would call them back and would highly rec

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